How do I contact pokergames support when I have an issue — what channels are available?

There are three main ways to reach pokergames support. First, Live Chat — click the chat icon at the bottom right of the website or app to speak directly in Bengali, available from 8:00 AM to 12:00 AM. Second, Email — write to support@pokergames.im and you can typically expect a reply within 4 hours. Third, for privacy-specific inquiries, privacy@pokergames.im is dedicated to those requests. For urgent issues, Live Chat offers the fastest resolution.

Are all slots on pokergames the same, or are there different types?

pokergames offers several different types of slots — they're not all the same. Classic slots are simple 3-reel games in the traditional style. Video slots feature 5 or more reels with various themes, bonus rounds, and free spins — games like Sweet Bonanza or Gates of Olympus fall into this category. Megaways slots change the number of winning ways with every spin, sometimes exceeding 100,000. Jackpot slots build a large prize pool that grows with each bet placed. Crash-style games like Aviator are a separate category of their own. pokergames has 240+ slots spanning all these types.

pokergames | Privacy Policy and How We Protect Your Data

1Introduction & Scope

Welcome to pokergames. This Privacy Policy ("Policy") describes how pokergames ("we", "us", "our") collects, processes, stores, and protects your personal information through our website, mobile app, and other digital services.

This policy applies to all pokergames services. By using our services, you agree to all terms set out in this policy. We believe privacy is a fundamental right — which is why this document is written in plain, easy-to-understand language.

Please Note: If you have any questions about how your personal data is being used, feel free to reach out to our support team.

2What Information We Collect

Pokergames collects information in two ways — what you provide directly, and what is collected automatically while you use our services.

Information You Provide Directly:

Name, date of birth, and gender (collected at registration)
Mobile number and email address
National ID or passport details (for KYC verification)
Address (required for identity verification)
Payment Method Details (bKash/Nagad/Rocket number)

Automatically collected data:

IP Address & Device Type
Browser Information & Operating System
Session Duration & Page Visit Data
Gaming History & Transaction Logs
Cookies & Similar Tracking Technologies

Data Type	Reason for Collection	Retention Period
Identity Information	KYC Verification & Legal Compliance	5 Years After Account Closure
Transaction Logs	Financial Records & Dispute Resolution	Minimum 5 Years
Gaming History	Service Improvement & Dispute Resolution	For as long as your account remains active
Login Logs	Security Monitoring	90 Days
Marketing Preferences	Ad Personalization	Until consent is withdrawn

3How We Use the Data We Collect

Pokergames uses the data it collects solely for the legitimate purposes listed below. We never misuse your information or use it for any purpose beyond what it was collected for.

Account Management: Registration, login, profile updates, and identity verification.
Service Delivery: Game operations, payment processing, and customer support.
Security Assurance: Prevention of fraud, money laundering, and unauthorised access.
Legal Compliance: Meeting regulatory authority requirements.
Service Improvement: Analysing and improving the user experience.
Contact: Sending service updates, bonus offers, and important notifications (with consent only).

You can opt out of marketing communications at any time. Marketing emails and SMS can be disabled through your account settings or by contacting support.

4When & With Whom Your Data May Be Shared

Pokergames does not sell your data to third parties. However, limited information may be shared in certain specific circumstances:

Payment Provider: Required information shared with bKash, Nagad, or Rocket to process transactions.
Game Provider: Anonymous session data shared with providers such as Pragmatic Play and Evolution to facilitate game operations.
Legal Authorities: In response to a court order or a lawful request from a regulatory authority.
Security Partners: Trusted partners supporting fraud detection and cybersecurity.

Your data is never sold to advertisers.
No data is shared with social media platforms.
No data is shared with competing gaming platforms.

When sharing data with third parties, pokergames ensures they adhere to equivalent privacy standards.

5Our Data Protection Technology

Pokergames uses industry-leading technology to protect your data. We're not just meeting legal obligations — we're genuinely committed to keeping your information secure.

256-bit SSL Encryption

All data transfers are conducted through encrypted channels.

Secure Server Infrastructure

Data stored in internationally certified data centers.

Regular Security Audits

Regular audits conducted by third-party specialist organizations.

Two-Factor Authentication (2FA)

An extra layer of security via mobile OTP.

24/7 Security Monitoring

Automated system for detecting suspicious activity.

Password Hashing

Your password is never stored in plain text.

You have a responsibility too: Keep your login credentials (password, OTP) private. Never share them with anyone. pokergames will never ask for your password over the phone or by email.

6Cookies & Tracking Technologies

Pokergames uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help improve the quality of our service.

Cookie Type	Purpose	Retention Period
Essential Cookies	Login Sessions & Security	Until end of session
Functional Cookies	Remembering your language preferences and settings	1 Year
Analytics Cookies	Site Usage Measurement	90 Days
Marketing Cookies	Personalised Offers (subject to consent)	30 Days

Cookies can be disabled through your browser settings, though doing so may limit certain features. Disabling essential cookies may cause login issues.

7Your Data Rights

Under GDPR and international privacy standards, you have the following rights. pokergames respects these rights and is committed to responding to any request within 30 days:

Right to Access

You can find out what information we hold about you.

Right to Rectification

You can update any incorrect or outdated information.

Right to Erasure

Request deletion of your data under applicable conditions.

Right to Data Portability

You can request your data in a portable format.

Right to Restrict Processing

You can object to your data being used for specific purposes.

Right to Withdraw Consent

Withdraw marketing consent at any time.

To exercise this right privacy@pokergames.imEmail us at or reach out via the support chat.

8Protection of Children & Minors

Pokergames services are strictly for individuals aged 18 and above. We do not knowingly collect any information from minors. If we become aware that a minor has provided us with personal data, that information will be deleted immediately and the account will be closed.

To Parents & Guardians: If your child has accidentally registered, please immediately support@pokergames.imNotify us at.

9Privacy Policy Updates

Pokergames may update this Privacy Policy at any time. If significant changes are made, you will be notified via email or in-app notification.

The date of each update is shown at the top of the page as "Last Updated". Continued use of the service after any changes constitutes acceptance of the revised Policy.

10Privacy Contact

For any privacy-related questions, complaints, or to exercise your rights, please contact us through the following:

Privacy Email

privacy@pokergames.im

Live Support

8:00 AM – 12:00 AM (in Bengali)

Pokergames Privacy Policy — How We Protect Your Data

6 Key Points of the Privacy Policy