Pokergames Terms & Conditions — The Complete Guide to Using the Platform

1Introduction & Consent

These Terms and Conditions ("Terms") constitute a legally binding agreement between the pokergames platform and its users. By accessing, registering on, or using any service offered through this platform — whether via the pokergames website, mobile app, or any other digital channel — you agree to be bound by all provisions of these Terms.

Pokergames believes transparency is the foundation of trust. This document is written in Bengali so that Bangladeshi users can read and understand it with ease. If any clause is unclear, please reach out to our support team.

2Account Registration & Management

To open an account at pokergames, the following conditions must be met:

• You must be at least 18 years old and be able to verify your age when requested.
• Each individual may register only one account — multiple accounts under the same details are not permitted.
• The name, date of birth, mobile number, and ID information provided at registration must be completely accurate.
• It is your responsibility to keep your account password confidential and to change it regularly.
• Sharing or transferring your account to anyone else is strictly prohibited.

Any changes to account details must be verified through the support team. Once your name and national ID number have been verified, they cannot be changed.

3Bonus & Promotions Policy

Pokergames offers a variety of bonuses and promotions. Each offer comes with its own specific terms, which must be read carefully before claiming any bonus. The general bonus policies below apply to all promotions:

• Only one bonus may be active on an account at any given time.
• A wagering requirement must be met before bonus funds can be withdrawn.
• Bonus funds cannot be withdrawn until the wagering requirement has been completed.
• Any bonus not used before its expiry date will be automatically cancelled.
• Any bonus claimed through fraudulent means will result in forfeiture of both the bonus and any associated winnings.

Pokergames reserves the right to modify, suspend, or cancel any promotion at any time. If misuse of a promotion is detected, the bonus privileges of the account in question may be revoked.

4Deposit, Withdrawal & Payment Policy

Pokergames accepts bKash, Nagad, Rocket, and other approved payment methods. All payment-related rules are described below:

• Deposits must be made only from a payment method registered in your own name.
• Withdrawals will only be processed to the same payment method used for the deposit.
• The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳500.
• Full KYC verification is mandatory before your first withdrawal.
• The maximum daily withdrawal limit is ৳1,00,000 (standard members).

Pokergames may request additional verification upon detecting suspicious transactions. International standards for anti-money laundering are followed, and relevant authorities may be notified where required.

5Gaming Rules

All games on pokergames operate in accordance with international gaming standards. The following rules must be observed while gaming:

• Each game has its own rules, which can be found within the game itself.
• Game outcomes are determined by an RNG (Random Number Generator) and cannot be manipulated by anyone.
• Using automated software, bots, or scripts to play games is strictly prohibited.
• In the event of a technical issue during a game, pokergames reserves the right to cancel or restart the round at its own discretion.
• If a game is interrupted due to a network disconnection, it will resume from the last saved state on the server.

In Live Casino games, the dealer's decision is final. If a round is left incomplete due to a technical issue, pokergames will refund the bet for that round.

6Personal Data & Privacy

Pokergames takes user privacy seriously. Any information we collect is used solely for service delivery, identity verification, and security purposes.

• Your personal information is never sold to third parties.
• Information may be shared with authorities when required by legal obligations.
• All data is stored on servers secured with 256-bit SSL encryption.
• Even after an account is closed, data may be retained for a specified period as required by law.

For our full Privacy Policy, please visit our Privacy Policy Page Read.

7Account Suspension & Closure Policy

Pokergames reserves the right to suspend or permanently close an account under the following circumstances:

• Operating or attempting to operate multiple accounts.
• Registering with false information or committing identity fraud.
• Misuse of the bonus system or fraudulent betting strategies.
• Use of automated software or bots.
• Suspicion of money laundering or financial crime.
• Harassment of other members or staff.

You may close your account at any time by contacting support. You will be given the opportunity to withdraw any valid balance before the account is closed (subject to applicable terms).

8Dispute Resolution Process

If a dispute arises with pokergames, please follow the steps below:

• Step 1: Contact the support team via live chat or email.
• Step Two: The support team will begin an investigation within 48 hours and keep you informed throughout.
• Step 3: If your issue is not resolved by support, you may escalate it to senior management.
• Final Step: If necessary, complaints may be submitted to the relevant licensing authority.

When resolving a dispute, have screenshots and details of the relevant transaction, bet, or game ready — this helps speed up the process.

9Miscellaneous Provisions

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full effect. pokergames reserves the right to amend these terms, in whole or in part, at any time — continued use of the platform after any such changes constitutes acceptance of the updated terms.

In the event of any conflict between these terms and the English version, the English version shall prevail. Any legal matters arising from this agreement will be governed by the laws of the platform's registered jurisdiction.

For questions or feedback, get in touch with us: support@pokergames.im